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Frequently asked questions

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Five: Savings, Current (Everyday), Business, Student and Premium. Compare them on the Banking packages page.

US Dollar, Euro, British Pound, Canadian Dollar and Japanese Yen. You pick a main currency when you sign up and can change it on the dashboard.

Yes, upgrade or switch at any time from Settings. Your balance and history stay the same.

Purposes (Family, Bills, Groceries…) build your spending report automatically and are required by regulators for some international transfers.

VoltPay to VoltPay is instant. Other banks usually take under 5 minutes; international transfers up to 1 working day.

Every transaction has a receipt. Open Transactions, tap any item, then Print / Save PDF or Share.

Ten types: personal, salary advance, business/SME, invoice financing, asset finance, mortgage, car, education, agric and overdraft. Each is explained on the Loan types page.

Only for secured loans (mortgage, car, asset finance and invoice financing). Personal loans, salary advances and overdrafts do not need collateral.

Yes. There is no penalty for paying early, and you save on interest.

Go to Cards, select the card and tap Freeze. Tap again to unfreeze.

Virtual cards are instant and great for online shopping. Physical cards are delivered in 3–5 days.

Open Crypto → Send in, pick the coin and network, send to the shown address (or scan the QR), then enter the amount and tap I have sent the money. We credit your balance after confirmation.

It links a self-custody wallet like MetaMask so you can move funds between it and VoltPay.

No. Blockchain transfers are final, so always double-check the address and network.

Yes. VoltPay is a Progressive Web App (PWA). Tap "Install app" in the menu to add it to your home screen; no app store needed.

The app opens offline and shows pages you visited before. You need internet to make payments.

Yes. We use encrypted sessions, two-step login (password + PIN), lockouts after failed attempts, and admin review on high-risk transfers.

No questions match. Ask us directly.

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